Refund and Returns Policy
1. General Overview
At globalfairs we are committed to providing high‑quality products and a transparent shopping experience. This Refund and Returns Policy explains the conditions under which you may return items, request a refund, or exchange a product purchased from our online store.
2. Eligibility for Returns
2.1 Time Frame
Requests for returns must be submitted within 30 calendar days of the delivery date. After this period, items are no longer eligible for a refund or exchange.
2.2 Condition of Returned Items
- Products must be unused, undamaged, and in their original packaging.
- All accessories, manuals, and any complimentary items that were included with the purchase must be returned.
- Items that show signs of wear, alteration, or damage caused by the customer will be refused.
3. Return Process
3.1 Initiating a Return
To start a return, contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:
- Order number
- Reason for return
- Preferred resolution (refund or exchange)
3.2 Return Authorization
Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be rejected.
3.3 Shipping Costs
Unless the return is due to a defect or an error on our part, the customer is responsible for all return shipping costs. We recommend using a trackable shipping service and retaining proof of shipment.
4. Refunds
4.1 Refund Method
Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on the statement, depending on the card issuer.
4.2 Non‑Refundable Items
- Gift cards, downloadable software, and digital subscriptions
- Custom‑made or personalized products
- Sale items marked as “final sale”
5. Exchanges
If you wish to exchange a product for a different size, color, or model, follow the same return procedure. Once the original item is received and inspected, we will ship the replacement at no additional cost, provided the exchange item is in stock.
6. Defective or Incorrect Items
Should you receive a defective, damaged, or incorrect item, contact us within 7 days of receipt. We will arrange a prepaid return and either replace the item or issue a full refund, according to your preference.
7. User Responsibilities
- Provide accurate contact information when placing an order.
- Inspect the delivered items promptly and report any issues within the specified time frames.
- Package returned items securely to prevent damage during transit.
8. Legal Disclaimer
This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.
9. Contact Information
If you have questions or need assistance regarding returns or refunds, please reach out to us:
Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: GlobalFairs Store, 123 Marketplace Avenue, Suite 400, Anytown, USA